Service Procedures of our comapny
We have good business interaction with manufactures in so we are quite flexible and confident to do any kind of garments. We can handle any kind of quantity easily. Most of the factories we work with are approved from renowned customers.
Our goal is to serve our customers professionally, with the integration of marketing and merchandising expertise along with technical support to build such a comfort level with customers, which would make them feel that they are in the right place to get the true competitive merchandize with outstanding quality.
Every factory we deal with is evaluated at two levels:
As a primary check to ensure quality, we guide suppliers as to proper source of fabric and identify industries which can deliver in time, good quality fabric of desired weight, composition, construction and color etc.
As we know the significance of samples to our customers, we develop samples from our own sample department as well as from appropriate suppliers as per buyer’s designs, sketch etc. So we provide samples in a very short time and with the maximum accuracy.
We scrutinize prices quoted by the suppliers and with our own experience of the cost structure in the country, obtain the most realistic prices from them.
We follow up each order in precise details from fabric to garment, to shipment stage. At each stage, progress is intimated to buyer and he is kept informed of the actual status of his orders.
Once an order has been placed with a supplier, we take the following steps to see that only correct merchandise is shipped:
Shipping documents are checked to verify their conformity to buyer’s instructions and sent well in advance to the buyer. As a policy, we insist that all our cargo must be handled only by a reputed Forwarder, so that, we get correct information well in time about exact sailing details, ETD / ETA of vessels and may also try for priority in booking and loading wherever possible. In suitable circumstances, we may arrange grouping of cargo arriving from different suppliers. This system enables the buyer to import several consignments as one lot and reduces his import cost on freight, clearing, forwarding and cargo handling. We can assist if required in negotiating and obtain special freight rates on the basis of regular turnover. This too results in reducing buyer’s cost of import.
To avoid demur rage at destination, we collect copies of shipping documents such as B/L, AWB, Invoice, Packing list, original G.S.P., Certificate of Origin, Export Certificate etc. from all suppliers immediately after shipment and forward it to respective buyers. Should there still arise any misunderstanding or dissatisfaction in respect of any order, we actively help in finding a mutually acceptable solution to the problem.